Q1: Are you factories? What do you mainly do?
A1:
Yes, Xinlongjia is a food machinery processing and production enterprise integrating scientific research, production and sales. Our main products are popcorn production line,industrial pot,horizontal food sterilizer,marinating machine meat,saline injection machine,meat processing machinery,sausage processing line, and so on.
Q2: Where is your factory? Which port is close to?
A2:
Our factory is in Zhucheng, Shandong, China, and is very close to Qingdao Port.
Q3: Can you provide on-site installation?
A3:
Yes, We provide, please contact our business manager for specific details.
Q4:What's your company after-sales service?
A4:
Our machine will be checked three times before shipment to ensure that the machine itself has no problems. If the machine has some problems under incorrect operation:
1. improper operation problem, we will solve all the usage problems by video call.
2.machine parts problem, we will send you accessories to ensure the normal use of the machine.
3.In addition, our engineers go abroad every year to help customers solve problems they cannot solve. Give customers the best quality machine, the best service,Is the standard of our company.
Q5:Any warranty?
A5:
One year warranty. Frankly speaking, The quality of our machines is very stable. The machine will be tested three times before leaving the factory to ensure that the machine is in the best condition when it arrives at your address. Some minor problems of the machine are usually caused by incorrect operation by novices, so we provide a full set of English instruction videos and common problem solving videos, To help users better understand it. On the other hand, we put a set of spare parts in the toolbox of the machine in advance. During your use, if you need any spare parts, we can send it to you via UPS, and it only takes 5-7 days to arrive at your door. During use, if you have any questions, we can make a video call at any time.