Q1: Are you a factory or trading company?
A1: We are a security camera factory with over 10 years production experience, 127 workers in total.
Q2: Do you accept customized label, logo and package box?
A2: Customize label, logo and package box are accepted, but there is MOQ required.
For customized label and Logo, MOQ is 200pcs
For customized package box, MOQ is 1000pcs
Q3: How about the delivery time?
A3: Usually, the delivery time will be 5-7working days for small quantity order below 500pcs.
If order Quantity>500pcs, please check the delivery time with us before placing order.
Q4: How about the Transportation Way (Shipping Way)?
A2: We can arrange shipment by DHL/UPS/TNT/FedEx, other ways By Air, By Sea and By Railway. In one words, we can choose any shipping way base on customer’s requirement.
Q5: Do you require MOQ for order?
A5: No MOQ required for normal order. But there is MOQ 100pcs per model# for customized order
Q6: What payment terms you accept?
A6: we accept T/T, Western Union, MoneyGram
Q7: What is the warranty time?
A7: All Products are with One Year warranty time, and Two Years repair service for Free.
Q8: Does the WiFi Camera support connecting with 5G WiFi Router
A8: No, all our WiFi cameras support 2.4G WiFi router, but don’t support 5G WiFi Router.