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Q: Are you a trading company or a manufacturer? A: We are a manufacturer, which has almost 20 years of experience, in this industry we have the best experience. Q: What is the delivery time? A: About 45 days upon the receipt of deposit. Q: How long is the guarantee? A: We offer guarantee for 5 years for non-human damage factor. Q: How should I do if meet some trouble while using? A: We can provide online answers or videos to assist you in solving problems. Q: What about payment term? A: T/T in advance, 30% deposit, 70% balance before shipment. Q: Can you do OEM & ODM? A: Yes. Q: Where is your nearest port? A: Qingdao Port. Q: Where is your factory located? A: Our factory is located in South Chuangye Road (Hanling Industrial Estate), Beiguan Section, Anyang City, Henan Province, China. Our E-mail is ciang@ciangstoves.com. Welcome to our factory for visit and negotiation!