Q:What is the guarantee of products?
A: All our product have 2 year warranty, we replace new one for any poor quality product.
Please send an e-mail to info@livestudiomaker.com with the following information:
1. A copy/screenshot/email of the original order PI.
2. Tell us which items need to be replaced and describe the problem with photos and videos.
3. The shipping address that we can send the replacement to.
4. phone number where you can be reached.
Q:Is it OK to print my logo on product?
A: Yes. We supply ODE and OEM serive.
OEM workflow:
sample confirmation→design packing box, manuel, logo on product(we can design for you or you supply to us)→confirmation of design
drawings
→sample confirmation after packing box, manuel, item production→bulk production→packaging→shipping
ODM workflow:
neutral product reference→STP file supply→product design and assessment→Quotation supply and confirmation→open product model→make
a proof and confirmation→Sample debugging→ship sample to client and confimation→bulk production→packaging→shipping
Q:How do you ship the goods and how long does it take to arrive?
A: There are many shipping channel on Alibaba, DHL, Fedex, UPS or
Sea. You can choose one according to your budget.
We also have many shipping agent company which can supply competitive cost, fast and safe shipping channel.
1. (DAP)express delivery by DHL,UPS,Fedexand TNT, 5-7 working days arrive at your door.
2. (FOB)sea transportation, 30-40 days arrive at port,client make custom clearance and pick up item.
3. (DDP)special line, 7-12 days arrive at your door.
4. (DDP)USA Ocean+Express, 25-30 working days arrive at door.
5. (DDP)The 25 European nations Rail Freight 30-45 woking days arrive at door.
6. (DAP)other countries express line, 5-7 working days arrive at your door.
Q:Can I have a sample order?
A: Yes, sample is very important to your business, we welcome sample order to test and check quality.
We suggest you can take different product and choose the popular one. We also supply hot sale list in our factory or on market.
Q:What about the lead time?
A: Sample needs 1-3 days, mass production time needs 1-2 weeks for order quantity more than 1000pcs, we
will let you the delivery time after discussed with our production department.
Q:How can I make payment?
A: We support T/T and western uion, or you can pay by Alibaba.(Support credit card. T/T and paypal.)
Q:Do you have any MOQ for product?
A: There is no MOQ for each product, 1pc for sample checking is available. But it will have MOQ
if you need product customization.
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