1: Are you a trading company or a manufacturer?
We are a manufacturer, with our own factory and over ten years of experience in the amusement industry. We have clients all around the world. If convenient, you can also visit our factory in China and experience our equipment firsthand.
2: Can you help design our amusement park?
Of course, our professional design team can offer you free design services. We also have a wide variety of amusement equipment styles and categories to meet different needs.
3: Is the installation and maintenance of this amusement equipment convenient?
(1) Installation is not complicated; we will provide customers with installation videos and instructions. Meanwhile, our customer service team will offer professional docking services to ensure any questions regarding installation and maintenance are answered promptly.
(2) Customers can have their staff come to China, where we will train them on how to install and operate the equipment for free.
(3) We can send our technicians to your location for installation and to train your staff, but the customer should cover the round-trip expenses and accommodation fees.
4: What kind of warranty services does this amusement equipment provide?
We offer a one-year warranty for the core components of the equipment and promise lifelong maintenance. Accessories will be provided for free based on your order. To ensure continuous and stable operation, we suggest purchasing some extra accessories when you buy the equipment, which will make replacement or maintenance more convenient and faster.
5: Are the product's voltage and plug compatible with my local standards?
The product's
voltage and plug type can be customized to meet your specific needs. We recommend discussing the details with our online customer service.
6: How long does it usually take to ship from China to my country?
Transit times vary depending on the port. Generally,sea freight takes about a month. It is recommended you contact our online customer service for more accurate information.