Question 1: Is it original product ?
Answer: Yes, all of our products are original, reject any copy orders, original product 100% Genuine guaranteed.
Question 2: Where is your warehouse for shipping?
Answer: We have overseas warehouse in Poland.
Question 3: Do you accept drop shipping?
Answer: Yes, drop shipping is accepted. Just tell us your shipping address. We will help you deliver to your clients, 0 stock risk for you.
Question 4: What's the transportation?
Answer: For overseas warehouse shipment, by DPD/GLS/UPS, if large quantity from China, then by train or by sea.
Question 5: What's the delivery time?
Answer: Ship out the goods within 2 working days after confirming the payment. The express delivery time around
2-7 days for EU/US warehouse stock products. If not oversea warehouse products, it depends on your quantity.
Question 6:Have you checked your goods before delivery.
Answer: Yes, 100% inspection one by one tested before delivery.
Question 7: Do you offer the spare parts ?
Answer: Yes, we offer 3% of spare parts in free under the conditions of order quantity more than 100 pcs/model.
Question 8: How to got the wholesale price?
Answer: Just contact with our sales team and they will reply you within 4 hours.
Question 9: What's your warranty terms?
Answer: We offer one year warranty service for product and half year warranty service for battery, excepted the parts of human damaged and issued by illegal operating.
Question 10: How do you deal with my client quality issue?
Answer: Just show us the problem with video, if in warranty, we will send you free parts and video to guide you repair, if you still not solve the problem, then send back to our EU warehouse repair.
Question 11: Can I mix different models in one container?
Answer: Yes, different models can be mixed up.
Question 12: Do I need to charge the batteries before using?
Answer: Yes, charge the battery full before using.
Question 13: Can you accept OEM?
Answer: Yes, we can. But MOQ is 100-400 sets.
Question 14 : Do you have design patent?
Answer: Yes. Our all products are R&D by ourselves and applied for patents. We have our own unique selling points to distinguish us from others.
Question 15: Can I order a sample to check the quality?
Answer: Yes of course! You can order one or a few set sample to check the quality.
Question 16: How can I make the payment?
Answer: You can make the payment by Alibaba trade assurance (T/T and Credit card), we can support T/T and west union etc.