FAQ
Q1: Are you a factory or a trading company? How can I get there?
A1:
We are a factory that located at Gu town, Zhongshan City, Guangdong Province, China.
Q
2: Do you accept OEM or custom design?
A2:
Any customized lighting design can be put into production, your design ideas and all personal information will all be kept in secret for privacy purpose.
Q
3: How long will we reply to your inquiry?
A3:
Your inquiry will be answered within 24 hours.
Q
4: What should I do if the item is damaged or lost when receiving the package?
A4:
Please contact your salesperson and send a photo for proof.Once confirmed,we will offer you a replacement free of charge.
Q
5: How to assemble the goods?
A5:
We will provide relevant guidance. You can also seek for professional assistance to help you.
At the same time, we can provide you with a variety of options to complete the fixture you need: Such as size, surface treatment, crystal color, number of lights. Crystal type: K9 crystal, Asfour crystal, Swarovski Crystal. Metal: iron, brass, stainless steel, zinc alloy, etc.