Q1.
How is the product installed
A1:
Our designers will carry out modeling design in advance on the computer based on the customer-provided samples, divide the metal frame of the 3D motif light, and make marks on the divided parts for subsequent installation and transportation. Customers can assemble the product themselves according to the marks on the metal frame after receiving the product, and we can also provide corresponding assistance to ensure that customers can install and use the product smoothly.
Q2.
What are the advantages of choosing your company as a partner?
A2:
First of all, our company was founded in 2000, now has 24 years, is a focus on holiday lighting, festival lighting products research and development, design, production, sales and service as one of the business enterprises. The string light have passed the certification of many foreign countries and regions. In the product quality will be strictly checked.
Secondly, our string light have covered more than 60 countries and regions around the world to meet the needs of different customers. As long as you think of the design, we can give you a design.
In addition, our current string light scale has expanded to 2 plants, the plant is more than 20,000 square meters, there is no need to worry about the aging.
Therefore, we insist on guests as the main center, to solve all the problems of guests.
Q3.
How long the product will last?
A3:
You can use 3D motif lights with confidence and don't have to worry about frequent replacement or maintenance. Our motif light products use advanced processes and technology, careful design and strict quality control, motif light has excellent stability and durability. The use time of more than 100,000 hours, motif light, so that our products have excellent performance and long service life in similar products.
Q4.
Are your product prices competitive in the market? Are there any discounts or promotions available?
A4:
We are a factory direct supplier with no middlemen to earn the price difference. For bulk purchases, we will offer different amounts of vouchers or discounts based on the quantity purchased, and we can also provide free sample services.
Q5.
What material is the product made of?
A5:
The metal frame provides strong support and protection, motif light making the product more robust and durable. The selection of this material not only improves the service life of the product, but also ensures the quality and safety of the product. The PVC string light or rubber string light material of the motif light has good corrosion resistance and waterproof performance, which can ensure that the product can work normally in a variety of harsh environments.
Q6.
How do you guarantee the quality of your products?
A6:
Our products meet CE, GS, PSE, RoHS, SAA, UL certifications and our factory has BSCI certification, it's worth your choice. Our company has a very complete quality inspection department, which will carry out corresponding inspections before all products are shipped. The quality inspection department has also introduced advanced testing equipment, which can accurately and comprehensively test the corrosion resistance, durability, service life and other aspects of the product, ensuring the quality of each batch of goods.
Q7.What is the general delivery time? Can you ensure on-time delivery?
A7: Depending on the size of the customer's order, the delivery time may vary. Generally speaking, delivery can be made within 25 days.
Q8.How is your company's R&D and design capability? Can you provide customized products?
A8: Our company has a perfect and strong R&D and design team, which can realize the ideas and requirements you put forward.
Our company's R&D and design team consists of over 10 professionals who have rich experience and professional knowledge. Our R&D and design team constantly launches new products to meet market demand. We focus on the development of new products and technological upgrades to maintain our competitiveness in the market. At present, we have obtained 50 patented technologies, which cover our core products and technological fields. We have established long-term cooperative relationships with over twenty companies, which help us understand market demand and industry trends, and better meet customer needs.
Q9.During the installation and use process, if we encounter problems, will you provide technical support and solutions?
A9: We have a professional after-sales team to provide technical services and support to customers, which can guide and assist customers in installing and using the products remotely or on-site.
Q10.What about after-sales service? Is there a return and exchange policy?
A10: We have a complete after-sales team to serve customers at any time and enjoy a one-year quality assurance service after the goods are dispatched.