Q1 What is the warranty policy on a new arcade game?
A: Neofun warrants your new machine for 60 days from the date of purchase.
Q2 Do arcade games use a standard electrical outlet?
A: Yes, the games we sell in the United States use a standard 110V three-prong
outlet that you just plug in and playlike any other electrically powered item.
Q3 Does Neofun sell arcade parts and accessories?
A:Yes, we offer a full line of parts and services to the coin-operated amusement, vending, office coffee service,gaming, and billiard industries.
Q4 Can Neofun handle parts and service internationally?
A:Neofun’s Parts and Service Department is capable of addressing service and part supply needs on a global basis.We currently service customers on six continents.
Q5 What type of payments does Neofun accept?
A
:We accept the following payment options:
• Checks /eChecks
• Money Orders
• Wire Transfers
•Cashier’s Checks
Q6 Do you have a showroom or can I come and visit?
A:Yes we do!
Q7 How long will it take to receive my arcade game?
A:It based on your quanity ,usually our delivery time it is 7-15 business days.
Q8 What about damage during shipment - what do I do?
A:Call us immediately!DO NOT accept any machine that is damaged.Before sending the product to you, we makesure every product is in good condition.Then please ask some certificate (such as the picture of the damagedgoods) from express company, and contact us immediately. We will contact the express company to deal with it.
We will not be responsible for any loss or damage after receipt.