1.What is working time?
08:00-23:00 (GMT+8 Beijing),from Monday to Friday.
08:30-22:00 (GMT+8 Beijing),Saturday to Sunday
24 Hours customerservice
For any query or problem, please contact us:
E-mail:(marylu@hzcic.com);Cel/whatsapp:(0086-15869006113);
Wechat:(0086-15869006113).
2.How to place an order?
(1):Refer to our website first, then inform us by e-mail or phone call of what kind you are interested
(2):We will make quotation respectively for your consider.
(3):Confirm the price,the quantity, the product specification, packing details then we will give you our proforma invoice for
approval.
(4):Need you to transfer the payment ( 30% deposit advance, balance before shipment: if for samples, full payment). Once received your payment, we will start produce goods and shipping ASAP.
3.How to make payment?
Trade Assurance on Alibaba.com,T/T,L/C and Western Union.
4.Can I get sample?
Sample orders are welcomed! The account is up to your sample, usually it is 5-10 USD, but if there are many tufted or embroideries or printings, and it is very complex, the sample fee will be higher.The sample time is 5-7 days according
to the different samples. If you have an international express account, you can choose freight collect. If not, you can pay the freight together with the sample fee.
5.What is the delivery time?
Normally 7 days for sampling and 15 days for bulk order.
6. Q: How do you promise the quality?
We have a professional QC team to ensure the 100% guaranteed quality&delivery time. We also have strict quality control system to ensure the quality! Meanwhile we ALWAYS use STRONG packaging to ensure the goods would not damage.
7.Can I put our own logo on the cushion cover?
A: Yes , logo is acceptable. But Special logo have MOQ 500 Pcs.