1. Are you a factory? Yes, we are a factory in Shenzhen, Guangdong.
2.Can you customize the size?
Yes, the size can be customized from 60 inch to 500 inch.
3.May I have my logo on the product?
It's no problem to print your logo on the product.
4.What about your Delivery Time?
A: The sample goods will be delivered within 7 days after receiving your payment.
B : bulk order goods delivery time is about 7- 30 days.
5. How can I know your quality and effect?
We will provide free A4 size sample fabric for testing.
6. When delivery the product after ordering?
We will send out it within 5-7 days after payment.
7. When the tracking information updated ?
We will send you the tracking number once your parcel was sent out, and the tracking information is always updated within 3 days.
8. If i cancel the order, when can i get my refund ?
The money you paid is holding by Alibaba, you will receive your full refund from Alibaba within 3-15 days after you
canceling your order successfully.
9. Can you customize it for me?
Yes, we can customize for you as per your request. If you have any special demand, please leave message to us. We will try our
best to make your satisfied with our workmanship.
ABOUT SHIPPING
1. Please write full name! Especially for Russians and Latvia.
2. Please make sure your shipping address, post code, phone number is 100% correct.
3. Each item has the real box package, we'll try our best to pack well to prevent damage during transit.
4. We usually declare low price on the invoice to help you reduce the tax, but the buyer need to take the responsibility for tax or VAT duty charged by your country.
5. If you have any special demand about custom invoice value or your country custom requirement, please leave an order message to us.
6. Since it is free shipping, we will choose the shipping method according to the actual situation. Please confirm before
purchasing with thanks.
AFTER-SALES
1. If the item is defective when it arrive at your county, you have 7 days from the date of receipt to exchange for a new one or get compensation, but we just pay one-way shipping freight from China to your country. Before ship it back, pls let us know at first. Also please offer valid proof of the quality problem.
2. If you really don't like the product once you receive it, you can send it back to us with full original packing, and we just
refund you the cost of the item(please note:not including the freight). You have 3 days from the date of receipt to return it.
3.The warranty is not available once the items are damaged by improper use.
ABOUT FEEDBACK
If you have any other questions, please contact us in advance, we will try our best to help you solve it at first time.Also, if
you are satisfied with the product after you receive and check it, please give us a 5 star feedback, which will help other people know the product more.Appreciate your kind feedback and support.
CUSTOMER QUESTIONS AND ANSWERS
1. Q: What's the voltage for the screen?
A: We can do 110V and 220V. Please leave us the order message about your requirements.
2.Q: Does this work well with non-laser ultra short throw projectors? id be interested in pairing a screen with a viewsonic
px800hd.
A: It does work, but it will be darker than normal, as it's NOT the appropriate traditional screen for "regular" projectors.
3.Q:There are some dust and things on the screen, I want to know with which thing or how I can clean the screen?
A:Use a brush to clean along the texture of the screen, remember not to use water.
4.Q: Does this include the projector?
A: No projector included. This is a great powered screen if you need something that hides away when you’re not using it also it’s
a great at allowing you to view the projector during some ambient light.can be replaced for free.(within one year, the product is
not working properly or the damage has been seriously affected by the viewing, and can be replaced free of
charge. After one year, the replacement will be at a cost.)
2.The motors in all of the screens we sell are available with a five-year free warranty.
3. Within one week after sales, if the product is seriously affected by quality problems, the product may be returned or
replaced,provided that the product appearance is free from any damage and the package is complete; We promise to complete the
return and replacement procedures within two working days after receiving the returned products.(except holidays).
4.If the product is in good condition without any damage, we do not support returns.
5. Provide corresponding technical support and technical cooperation for the products sold, and guarantee to respond within 24
hours (except holidays).
6. The product damage or other reasons not caused by our company are not included in our free replacement:
(1)Improper installation, resulting in product damage.
(2) Voltage mismatch
(3) Not in accordance with the operation manual caused by improper use
(4) Maintenance or alteration not authorized by the company
(5)Fail to provide proper working environment
(6) Due to user secondary transport caused by the product damage
(7)Damage in the event of natural disasters and accidents, such as: floods, fires, humans, etc.
The above guarantee shall have the same legal effect on each user. Other rights may only apply to specific customers due to
changes in the country or region.
Screen Material Maintenance Care
Dust, dirt and scratches on the projection screen surface will affect the quality and performance of the projection image.Follow
the instructions below to properly maintain the screen.
1. The screen surface has a horizontal linear structure. DO NOT wipe the screen up and down or in a circular motion. Wipe gently
from left to right only.
2. Clean the dust on the screen surface with a soft brush or microfiber cloth. A rough/coarse towel or cloth may damage the
screen’s surface.
3. Gently wipe the screen with a lightly moistened white lint free cloth with water or with a neutral detergent (1mL/0.33 oz)
mixed with water (1000 mL/33.8 oz).
Notes: The following precautions should always be followed to avoid damaging the material, which is not covered under warranty.
• Don’t touch the screen material to avoid leaving fingerprints.
• Use gloves when handling the material.
• Don’t scratch the material, as it will leave permanent markings on the screen’s surface.
• Don’t point to the screen material with a fingertip or other sharp objects to prevent damage to the material.
• Don’t use acetone, benzene, alcohol and any other organic solvents to clean the screen material. Using such chemicals will
permanently damage the screen.
