Q1. How can I get a discount on BOSKIMS?
A. Usually, all buyers can use our store coupons, and the price will be reduced directly by system. Follow us & become our store VIP customer, shopping in our store will enjoy VIP treatment, lower price and faster shipping. What's more, we send no limits coupons sometimes, and you will save more with the no limited coupons.
Q2. Why the bigger size are in higher price than the smaller size?
A. We ship packages via economic parcels, and priced in grams, but the price of all products are already best in our store, bigger size means items are heavier, so the price is a little high, but not much, please don't worry.
Q3. Do you support drop ship business?
A. Yes. Welcome Tiktok Seller to work with Boskims.
Due to there are many drop ship orders everyday, we ship packages without invoice, our store info or any promotional materials by default. But if you want the tags or other requests, please contact us directly or leave message in order remarks when order.
Q4. How to choose the size?
A. There are size charts with our products, different sizes with different products, please choose the size according to the size chart in description. If you have difficulty in choosing the size, please feel free to contact us, we are skillful on sizing. Here are the information we need to know: 1)bust 2)underbust 3)waist 4)hip. If you don't have a tape, tell us all the size information you know about yourself, the more the better.(such as height, weight, normal wear size, etc.)
Q5. When do you ship out my order?
A. Usually we will arrange the shipping within 24 hours after the payment has been verified, after we sent out the package, your order status will be "Awaiting buyer confirmation", that means we have shipped out your order, but the tracking information will be displayed within 3-7 days due to many factors, such as holiday, weather, or even system errors.
Q6. How do I track my order?
A. After we shipped your order, a tracking number will appear. You can track your order by using the provided tracking information after 3-7 business days by below two methods: 1) You will find the logistics information on order details page. 2) Contact us and we will check the parcel tracking information for you.
Q7. Do you support "free return" business?
A. Recently we just accept some countries free returns, more countries will be available in the short future. Available countries ("A-Z"): Australia, Canada, France, Germany, Russian Federation, Spain, United Kingdom, United States. Please choose easy returns for any reason, aliexpress system will refund you in time.
Q8. What should I do if the package tracking info doesn't update or still on the way but protecting time runs out?
A. Please contact us before you open a dispute. Contact us and we will help you to check the tracking number, extend the protecting time, or give ideas about refunds.
Q9. What should I do if I am not satisfied with the items I receive?
A. If, for any reason you are not satisfied with your purchase, please contact us before leaving neutral or negative feedback, we will get back to you within 24 hours, work with you until you are satisfied. PLEASE DO NOT leave us 1, 2 or 3 stars Detailed Seller Ratings because they will hurt our store but nothing help for issues.