Q1: Where can I buy Direct Wicker furniture?
Our high-quality line of Direct Wicker products is available exclusively on our website and in our showrooms located in Florida.We have multiple warehouses located in California and Florida, with sufficient stocks and a convenient domestic delivery system, Direct Wicker would be able to offer nationwide shipments across the USA.
Q2: How does Direct Wicker keep its prices so low?
Our unique production process allows us to create premium products at honest prices. First, we work directly with our
manufacturing partners to source top-quality materials at the best possible prices. Secondly, we collaborate closely with US designers and international artisans to create furnishings of exceptional style and quality. Finally, we ship directly from our own warehouse using our own delivery team, eliminating the middleman. This allows us to offer beautiful, durable furnishings for 20% less than other premium brands charge.
Q3: Does Terra have a satisfaction guarantee?
Yes. Direct Wicker pride ourselves on keeping our customers happy and guarantee their satisfaction with our unparalleled quality, White-Glove Delivery and 30-day returns. We are confident you’ll love our furniture and, if for some reason you don’t, we’ll figure out how to resolve the issue. For more information, view our Satisfaction Guarantee.
Q4: Does Terra furniture come with a warranty?
Yes. Direct Wicker warrant that all our furniture is free of defects in material and workmanship. For more information, view our Product Warranty.
Q5: What should I do if my order arrives damaged?
We ship all our furniture from our own warehouse using our own fleet of delivery trucks to keep costs low and damages to a minimum. However, we realize problems sometimes occur. If your furniture does not arrive in optimal condition, contact us immediately so we can handle the issue. Our Customer Care specialists are here to help – just call +1 (813) 304-1389 (Directline)or email sale5@directwicker.com.
Q6: What should I do if parts are missing from my order?
We do our best to ensure every order goes out correctly, but sometimes mistakes happen. If your order is incomplete upon delivery, contact us as soon as possible so we can resolve the problem. Our Customer Care specialists are here to help – just call +8618456543477
Q7: What is Direct Wicker's privacy policy?
Your personal information is very important to us and we have many processes in place to protect it. To learn more, view our Term& Conditions.
Q8: Does Direct Wicker furniture need to be assembled?
Yes, some of our furniture products require assembly. These include most dining tables, many of our benches and select other pieces. See individual product pages for more information.
Q9: Why is Direct Wicker a good choice for outdoor furniture?
Direct wicker is a local California established company.Our brand adds a touch of “Natural beauty” to traditional furniture.Since 2008, Direct Wicker was created to provide you with comfortable and affordable furniture for your garden but also bridge and an opportunity for modern citizens in the metropolises to reconcile and re-connect with our mother nature.It has been scientifically proven that being with natural environment can improve the general well-being for us and also boost the immune system. Hence, the fundamental vision for Direct Wicker brand is to provide a chance for the public to have a moment in their daily life to re-link with the natural elements to unwind and re-gain the energy from the earth beneath us and the nature surround us .We are always making inspiration a reality. Based in California and Florida, we are shipping across mainland USA.
Q10: Does Direct Wicker have a special program for those in the trades?
Yes. Our programs have volume discounts, special payment terms and on-site consultation. If you are a trader, buyer, distributor or developer of outdoor home products, we want to hear from you. For more information, check out our Trade and business information.