3 Q: Which payment methods do you accept?
A: We accept payment via T/T, L/C at sight, Paypal , Credit card and other methods as agreed upon.
4 Q: What is the estimated delivery date?
A: For regular items, the delivery time is typically 5-15 days.
5 Q: How can I request a quotation?
A: Please provide us with the model number and quantity of your inquiry, and we will promptly respond with a full quotation.
6 Q: Can we print or laser our logo on your products?
A: Absolutely! We warmly welcome logo customization. Please send us your logo files in AI, CDR, or high-resolution formats such as PDF or JPG.
7 Q: I need some products urgently. How soon can I receive them?
A: Depending on the complexity of the product, we can produce printing products within 3 days, products without paint color within 5 days, and products with 1 or 2 colors within 7 days. For any other specific requirements, please contact our sales team for an accurate turnaround time.
8 Q: If the express (UPS/TNT/DHL/FEDEX) loses or damages my parcel, what should I do?
A: If you do not receive your parcel on time, please contact us, and we will assist in tracking it for you. If you receive a damaged parcel or any broken/lost products, please take photos, refuse to sign for it, and send the photos to us. We will contact the express company for a claim and provide free replacements if necessary.
9 Q: I received my product, but it is incorrect. What should I do?
A: Firstly, we produce products according to the artwork and order confirmation provided. Please ensure that the artwork and order confirmation accurately reflect your requirements to avoid any discrepancies.