Q: Are you a manufacturer?
A: Yes, we are manufactruer. We operate as a factory and have our own brand and import-export company to better serve international clients. Our main production includes fire doors, hospital doors, wooden doors, security doors, plastic chairs, banquet chairs, metal chairs, acrylic chairs, tables, steel grating, metal curtain walls, and wire mesh.
Q: What is the minimum order quantity?
A: As a direct manufacturer, some of our products are available in stock, and there is no minimum order quantity. However, to save on shipping costs, we recommend ordering full containers. This not only reduces transportation expenses but also minimizes the risk of goods being damaged during transit.
Q: What is the shipping method?
A: Generally, we recommend full-container shipping. If your order is less than a full container, we can arrange LCL (Less than Container Load) shipping to your port. For chair products, if the quantity is low, we can provide DDP (Delivered Duty Paid) service to certain regions, including customs clearance and import taxes, such as North America, most of Europe, the Middle East, and Southeast Asia. If you have a freight forwarder in China, we can also deliver directly to their warehouse.
Q: How long does it take to ship to my country?
A: For container shipping via sea freight, it usually takes one to two months to reach your country's port, depending on the shipping route. Ports in Southeast Asia may have faster delivery times, approximately 7 to 15 days. If using air freight, it typically takes 5-7 days for delivery. For DDP shipments to the United States, it usually takes 20 days to the West Coast port and 45 days to the East Coast port.
Q: What about payment terms?
A: We generally accept T/T, and you can also make payments through Alibaba. A 30% advance payment is required, with the balance settled before shipment. For small orders, we recommend 100% advance payment to save on bank fees.
Q: Can I get samples?
A: Yes, certainly! We usually provide one free sample, and you are responsible for arranging shipping and related costs. For larger items like doors, steel grating, or wire mesh, we suggest sending a small sample for air freight. Chair products are typically packaged four chairs per box, and we recommend purchasing a full box with various colors for ease of transport and more color options.
Q: Can I get a discount?
A: Yes, discounts are available for larger quantities. Increased quantity leads to lower production costs, and we offer more competitive prices for bulk orders.
Q: Why choose you? What are your advantages?
A: For doors and metal building materials, we have advanced production equipment to ensure high quality and fast production, aiding in the timely completion of projects. For chairs, we possess numerous design patents, offering updated styles at lower prices.
Q: Regarding quality inspection
A: Our products undergo rigorous quality control by our in-house inspectors, and we welcome customer inspections before shipment. Third-party inspection agencies can also be commissioned for joint inspections.
Q: What if goods are damaged during transportation?
A: We take precautions by providing protective packaging and sending photos or videos for confirmation before shipping. We purchase marine insurance, and in the event of damage during transit, the insurance company typically covers compensation. We will promptly replace damaged products in your next order.
Q: How can I place an order?
A: We can draft an order on Alibaba or provide a contract/PI. Please provide us with your company details, and we will arrange the necessary documentation.
Q: I want to visit your factory. Which airport or station should I go to?
A: You can book a ticket to Beijing International Airport or Shijiazhuang International Airport. Shijiazhuang International Airport and Shijiazhuang Railway Station are the nearest points to our factory. Provide us with your flight or train details, and we will arrange to pick you up.
Q: Can I see your product catalog?
A: Certainly! Please contact our sales team to obtain the product catalog and receive the latest quotations!