Payments:
1. Sample orders: 100% payment in advance.
2. Bulk orders:30% payment as deposit and 70% before shipment, or confirmed through negotiations.
Trade Assurance is also welcome.
Packaging:
Neutral packing with white box, but the customized color box is also available.
Delivery time:
1. Sample orders: Sent by express within 1-3 days if there is a stock, 5-10 days without a stock.
2. Bulk orders: Shipped by sea/air within 10-45 days after payment made.
A. Your inquiry related to our products or prices will be replied in 15 hours;
B. Protection of your sales area, ideas of design and all your private information;
C. Well-trained and experienced staffs to answer all your inquires in fluent English;
D. Distributorship is offered for your unique designs or some our current models;
E. OEM&ODM, any your customized lightings we can help you to design and put into production
F. All goods will be guaranteed for 3years after shipment for normal use only (8hours per day is better).
G. For quality problem, we will send free replacements for bulbs or other spare parts as requested together with next order.
H. For damaged goods, you need to inform us within three days after receiving the goods. We will send you replacement spare parts (bulbs) or help to claim from the forwarder.
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
A: Low MOQ, 1pc for sample checking is available
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
A: Yes, we offer 2-5 years warranty to our products.