1Q: Are you trading company or manufacturer?
A: We are factory, so we can provide competitive price for you.
2Q: What kind of service can you provide?
A: Our company (HUACHI) can provide OEM sheet metal fabrication, CNC machining and manufacturing service.
3Q: What's kinds of information you need for a quote?
A: In order to quote for you earlier, please provide us the following information together with your inquiry.
1. Detailed drawings (STEP, CAD, SOLID Works, PROE, DXF and PDF)
2. Material requirement (SUS, SPCC, SECC, SGCC, Copper, AL, ETC.)
3. Surface treatment (powder coating, sand blasting, planting, polishing, oxidization, brushing, etc.)
4. Quantity (per order/ per month/ annual)
5. Any special demands or requirements, such as packing, labels, delivery, etc.
4Q: What shall we do if we do not have drawings?
A: Please send your sample to our factory, then we can copy or provide you better solutions. Please send us pictures or drafts with dimensions (Thickness, Length, Height, Width), CAD or 3D file will be made for you if placed order.
5Q: What makes you different from others?
A: a. Our Excellent Service
We will submit the quotation in 48 hours if getting detailed information during working days.
b. Our quick manufacturing time
For Normal orders, we will promise to produce within 3 to 4 weeks.
As a factory, we can ensure the delivery time according to the formal contract.
6Q: Is it possible to know how are my products going on without visiting your company?
A: We will offer a detailed production schedule and send weekly reports with photos or videos which show the machining progress.
7Q: Can I have a trial order or samples only for several pieces?
A: As the product is customized and need to be produced, we will charge sample cost, but if the sample is not more expensive, we
will refund the sample cost after you placed mass orders.
8Q: Why there is tooling cost?
A: It’s mold cost. Indispensable production process. Only need to pay for first order, and we will bear maintenance cost of mold damage.
9Q: What is your terms of payment?
A: Payment<=1000USD, 100% in advance.
Payment>=1000USD, 40% T/T in advance, balance before shipment.
10Q: What’s your after-sale service?
A: If there is quality problem, please provide photos or test report, we will replace defective goods or return funds.
