Q1. How do you ensure your product and service quality?
All our processes stictly adhere to 1S0-9001 procedures. And we have 18-24 months quality warranty against BL issue date. If the product does not work properly as described, and the problem is proven to be caused by our side, we will provide exchange services for the same specifc item. Also, MAX Audio will always be there for you if anything needed.
Q2. If we don't find what we need on your website, what should we do? Do you make speakers as per customer's specific requirements?
Yes, we can provide bespoke service to customers with spedific requirements. You can send the detailed requirements by email, we will check if we can develop them. We develop new models every month, and some of them may not yet be updated on our website. Or you can send us samples and we can develop the new models especially for you.
Q3. CanI buy1 or 2 pieces of samples for testing before place bulk order?
Yes, we are pleased to send you samples to test the quality and performance. We are confident that once you get it in your hand, you will be very satisfed: Moreover, with our excellent service and compeiive price, we belleve that we will be your first choice for audio speakers.
Q4. How can I order and make payment?
Once clear your requirement and determined which product is ideal for you, we will send proforma invoice to you. You can pay via TT bank transfer, Westem Union on Paypal as you like!
Q5. If we find your bank account different as before, how should we respond?
Please don't send the payment and double check with us before arrange payment.(Bank details will be listed in every piece of proforma invoice)
Q6. What is your Minimum Order Quantity?
Different products have different MOQ, generally speaking, our MOQ is 100pcs, please don't hesitate to check with us for specific items.
Q7. What about delivery date?
If we have free stock of the item you need, we can send goods to you within 3 working days after recelving deposit or 100% payment into our bank account.
If we don't have free stock, the delivery date can be different for different products. Generally speaking, it will takes 1 to 4 weeks.
Q8. What about shipping?
We can ship in small batches by way of air express or larger ones by the container, to save costs. you can either use your own assigned shipping agent or our cooperative forwarder. Please don't forget that we are located in the deepest sea port in China-- Shanghai, which means that we have the most convenient martime transportation!
Q9. What's your company policy if we want to distributing your energy-saving green motors in our market?
We have some different policies for different target markets, so please feel free to contact us for detalled discussions and find the moast prelerential policies for you. Aso, you are welcome to visit our factory and let's talk face to face!