1.One year quality guaranty, the machine with main parts(excluding the consumables) shall be changed free of charge when if any problem during the warranty period.
2.Lifetime maintenance free of charge.
3.Free training course at our plant.
4.24 hours on line service each day, free technical support.
5.Machine has been adjusted before delivery.
Liaocheng Dongchangfu Ketai(Worldslaser) Laser Equipment Co., established in 2007,which is located in that beautiful "Jiangbei Water City"Shandong Liaocheng .
Worldslaser Equipment Co.,Ltd is a high-tech enterprises of scientific research ,production and sales incorporate. Our company has strong technical strength with a complete technical development system and strong ability to innovate,the production of manufacturing has a strict management philosophy and system. We have a professional team with strong customer service awareness of the staff with consummate technology and innovation ability and have rich work experience to pursuit the excellent quality of products .Our company continues to exceed the level of technology research development and standardized of scientific management, excellent product quality and customer respect service philosophy, making our products to win a good corporate honor in the global market .
We specialize in the production of laser engraving cutting machine, laser seal engraving machine, small laser engraving machine, fiber laser marking machine, Co2 laser marking machine, metal laser cutting machine, fiber laser cutting machine, CNC cutting machine, as well as accessories, laser tube, linear guide , the laser head, the laser machine working platform and KT series engraving and cutting machine. Our company independent research and development constantly extend the product range to meet a variety of customer requirement. Our products are widely used in advertising, decoration, textile and garment producing artistic processing, furniture manufacturing industry, craft or gift industry, flexible materials industry, the metals industry and the electronics and chip industries.
Q1.What should I do if I can not operate the cnc machine?
1.Customer can come to our factory to learn the machine operation
2.we have the machine operation videos online.
Q2. How long is the delivery time?
For standard machines, it would be 10-15 days;
For nonstandard machines and customized machines according to client s specific requirements, it would be 25 to 35 days.
Q3. How's the payment?
Normal payment term is Telegraphic Transfer(T/T), L/C,D/P, Western Union Escrow etc,if this is not acceptable for you,please send email for negotiate.
Q4.How about the documents after shipment?
All original documents to send by DHL, for example :the Packing List, Commercial Invoice, B/L,and other certificates as required by clients.
Q5.What's the guarantee, in case the machine breaks down?
The machine has one year warranty.,We will offer 24 hours online service support.. Parts except for consumable parts will be replaced for free if the problems are caused by quality fail.