Q: How to choose suitable product?
A: Please provide a photo of the product you used before or advise us your detailed application, we will recommend you the
suitable products.
Q: What's your MOQ?
A: Normally one piece. If more, we can talk about discount. You can mix it with other laser machine parts shipping together for
saving shipping cost also.
Q: Can I customize products according to my needs?
A: Of course. Please advise us below information:
1) What kind of material do you work on?
2) Your laser type: Fiber laser, CO2 laser...? And your laser power wattage?
3) Your working area, such as 70X70mm, 110X110mm...? After getting the details, we will recommend the suitable product to you.
Q: Where is your factory located? How can I visit there?
A: We are located in Haidian District, Beijing, China. All our clients from home and abroad are warmly welcome to visit us.
Q: How about the payment?
A: We support T/T, PayPal, Cash, Escrow and Western Union.
Q: How about the aftermarket service?
A: 1. If you are not satisfied with our products, we will provide free exchange service within 3 months.
2. Sino-Galvo will provide free repair service for what you purchased within 18 months.
3. Scanning mirrors and housing of galvo scanners are not in the range of warranty or replacement.
4. We commit to provide maintenance service less than 48 hours after received the products.
5. Unauthorized breaking of the seal, replacing of the parts or damaging of the products we shall not assume the warranty
responsibility.