Note:
1. The following situation is not quality problem , we don't accept return and refund, and please don't open dispute because of this.
A. It's 100% hand measure , will be 1-2cm different.
B. We will try our best to cut thread outside, but more or less will miss some , If you find some , please just cut it by yourself.
C. It will be pressed during shipping , please hung or iorn , it will be fine.
D. We are wholesaler, we sales around 5000pcs everyday in our local market. Please don't open dispute because of did not open button mouth , some thread not cut , and it was pressed.
E. Color different. Because different computer and different camera , there will be color different. We don't accept return and refund because of color different.
2. Only the following situation can get full refund:
A. Very large place dirty,you can not used it . (A small gray dot and black dot not belong to quality problem. Garment quality control said: 100m allow 10 dots )
B. Very large place broken,you can not used it . (1/2 thread out not belong to quality problem )
C. For 100% silk products , We guarantee it is 100% mulberry silk products , if not , we will double refund you.
3 . We don't responsible for buyer country customs tax and clean customs . If buyer refuse to pay tax , and parcel send back , buyer need to pay for shipping fee and all the lose because of refusing paying tax. We will try our best to help clients clean customs buyer should tell us all certificate their customs need when they make order. But if cargo arrived destination port , and need other certificate we can not offer , buyer should responsible all the lose.
4. Please keep note"Original money enter into the account ", when you do T/T.
5. For customs sample , we don't accept return and refund.
6. For silk fabric , once fabric was cut , then difficult to resale , so not accept return and refund if there is no quality problem.
7.For OEM silk pillowcase and silk bed sheet , different clients king/queen size is different, so please offer us size in cm or in inch. And please be carefully measure your bed sheet you have at home , then tell us size , we will make it same as what you have.
Once you finished payment we will begin to cut fabric for bed sheet , then size can not be changed, and can not accept return and refund.
8. For the silk fiber and cocoon, the product will not be returned or exchanged once the Package is sent out due to the tariff problem.