Q: Hong long is warranty ?
A: All of our lights has 12 month warranty. Our light is very good quality, few light has problem. If lights have problem during warranty, you can contact our sales to add new light to you in your new order. If problem quantity is more, we will need you to sent light back to us. We will repair the light or resent new light to you.
Q: What''s your minimum order quantity ?
A: We can accept sample order. Please contact our sales to confirm if the lights are in stock or not.
Q: How long will you produce the order ?
A: We have stock for many products. If goods in stock, we can ship to you in 1-3 days. If goods out of stock, it may need 5-30 days to produce. You can contact our sales to confirm produce time before you make an order.
Q: Do you accept OEM order ?
A: Yes, we can accept OEM order. We can help you build new mold for the product you need. You can sent sample to us, we will help you check new mold fee and production time. After you confirmed, we will help you build new mold and produce your order.
Q: How long will goods ship to my address ?
A: It will cost about 4-7 days to ship to your address by DHL/FEDEX/TNT/UPS or by air. It will cost about 20-30 days to ship by sea.
Q: What''s your payment terms ?
A: We can accept alibaba trade assurance payment terms, T/T, Western Union or Paypal. If you need other payment terms, you can contact us.
Q: Whether the shipping way include clearance custom fee or not ?
A: Some shipping way will include shipping fee, such as some US-line and RU-line. But some of shipping way do not include clearance custom fee. Such as DHL, UPS and so on. Different country also has different rules for clearance custom fee, not all goods need to pay for custom fee. But if there is custom fee, it will need customer to pay for it by themselves.