Sample
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Can I get aphysical sample before placing order?
* Yes,you can place a sample order or you can order one of our stock for quality checking;
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Can I see a sample before production?
* Yes, we will send you digital file for approval; You also can get a physical sample after deposit;
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Can I get free sample?
* Yes, sample cost will be refunded from bulk order;
Lead Time
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I have urgent order, can factory help us?
* If color are from our color range, we can get order ready(below 100pcs) within two weeks;
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I need customized color,how much more time going to take?
* For any yarn color we need dying to match,general we need additional 7 days on top of standard leadtime;
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How long it will take for shipping time?
* We use express such as DHL FEDEX, generally it take 3~7 days door to door;
Design
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I have my own design, can factory help us?
* Yes,we can use your design apply to our size/pattern set-up;
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I don't have design template,can I get one from factory?
* Yes,please contact us online;
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Can factory help us as we just have design idea?
* Yes,you can send us hand drawing or simply just describ by email;
Quality
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How can I trust factory for material quality?
* We have in-house test lab,standard we set up are higher than market; For example, our color fastness to sunlight is 4.5,which
market standard is 3; Years development, our material can hand extreme situations, such as Australia UV, USA California
Proposition 65;
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Can I get customized trims?
* We can help you with brand labeling things, but for core parts such as zipper,button, we don't offer custom design;
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Can I use nominated supplierfor material supply?
* Yes, we can help you with lab test; But we don't take responsibility if any quality issue
Payment
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What's factory payment term?
* 60% deposit before production after design confirm, 40% before shipping after quality checking;
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Can I get refundif I want to cancel order?
* Depends on production stage, you can get partial refund after production start;
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