Q1. Where is your factory located?
A1. Our factory is located in JAWA TENGAGAH, Indonesia, which is the district of teak wood source. Indonesian teak is among the finest in the world. We source our teak from government-managed forest with sustainable forestry practices.
Q2. What's your period of production time?
A2.
Typically, it takes us 1-2 weeks to produce a sample. Once the sample is confirmed, the production time will vary depending on the quantity you order. It’s negotiable.
Q3. What is your delivery time?
A3. Once we receive your deposit, we’ll start the production process. it’s estimated that production time (3 – 4 weeks, depending on the number of orders) + shipping time (depending on your location) + local customs clearance and transportation time (about 7 days).
Q4. What’s your MOQ?
A4.
The MOQ for each product is 1 set (piece), but it is more cost-effective to pack all the furniture in one container. Please contact our sales to get the product’s volume and weight information and the shipping details.
Q5. Do you accept mixed items order?
A5.
Yes. Please send us the items that you’re interested in.
Q6. Do you provide shipping & delivery service?
A6.
We offer FOB price. The overseas shipping and delivery costs were excluded.
Q7. Do you offer product customization?
A7.
Yes, we can do customized design, including colors, shapes, dimensions and materials…etc. Please feel free to contact with us.
Q8. How can you guarantee quality?
A8.
We provide a pre-production sample before mass production and we conduct a final inspection by our QC department before shipment to guarantee that the product is of the highest quality.
Q9.What about the payment?
A9.
1.Regular products T/T 30% deposit before the ordering.70% balance should be paid off before shipment.
2.Customized products T/T 50% deposit before the ordering.50% balance should be paid off before shipment.
3.Trade assurance by alibaba is accept.