Q1: How can I get the best machine for me?
A1: You can tell us your working materials and detailed work through pictures or videos so that we can judge whether our machine can meet your needs. Then we can provide you with the best model based on our experience.
Q2: This is my first time to use this machine, is it easy to operate?
A2: We will send you English manual and instruction video, which can teach you how to operate the machine. If there are still any problems, we will provide you with free professional guidance until you can use the machine well.
Q3: Do you arrange machine shipment?
A3: Yes, we have freight forwarders for sea and air transportation. If you choose our freight forwarder, you only need to pay us the freight and our freight forwarder will arrange the shipment for you. Of course, you can choose your own freight forwarder to arrange shipment, and we will send the machine directly to your freight forwarder without charging other fees.
Q4: How long is the service life of the machine?
A4: The theoretical working life of the laser source is 100000 hours, depending on the use environment.
Q5: What is the guarantee if the machine breaks down?
A5: The machine has one year warranty. If a malfunction occurs, generally our technicians will find out the problem based on customer feedback. Problems caused by quality problems will be replaced free of charge, except for wearing parts.