Service :
1. Sample order is welcome.
2.Fasted delivery to meet customers’ need.
3. Customized packing and customer's LOGO (OEM service) are accepted
4. Various transport ways : by sea, by air & freight company(DHL,FEDEX,UPS,TNT,EMS...)
5. Your inquiry will be replied within 24 hours.
6.Our products will be 100% test before shipping by our workers and QC
7. Good after-sale service offered, please send us feedbacks if you have any question.
1.R & D and Design
We have a professional engineer team with over 10 years R & D experience. Our flexible R & Dmechanism and excellent strength can satisfy customers' requirements.
2.Certification
Our factory passed ISO9001 and BSCI. All products had passed more than 100 domestic andinternational certificates such as CE, RoHS, FCC, ETL, etc.
There are over than 50 patent certificates of appearance patent, and 25 patent certificates of utilitymodels.
3.Procurement
(1)What is your purchasing principle?
5R principle: Ensure the "right quality" from the "rightsupplier" with "right quantity"of materials at the "right time" with "right price".
(2)What are your standards of suppliers?
We attach great importance to the quality, scale and reputation of our suppliers. We firmly believethat a long-term cooperation will definitely bring long-term benefits to both parties.
4.Production
(1)Are you the manufacturer?
Our compay type is trade with the production, We own 10000 square meter factory Dongguan city.Many brand buyers established good cooperation with us.
(2)Any MOQ requirement?
MOQ for OEM 1000 pcs per color ODM 5000 pcs and no quantity limited if the goods is withstocks.
(3)How long is your normal product delivery period?
For samples, the delivery time is within 5 working days. For mass production, the delivery time is35 days after receiving the deposit and all production details are confirmed.
The delivery time will be effective after ① we receive your deposit, and ② we obtain your finalapproval for your product. If our delivery time does not meet your deadline, please check yourrequirements in your sales. In all cases, we will try our best to meet your needs. In most cases,we can do this.
(4)What is your production capacity?
We have 5 production lines in total ,30000 sets per day.
5.Quality control
(1)What testing equipment or lab do you have?
Silk screen department, Drop testing, 100% aging test, Endurance testing, Temperature/Humiditytesting, Transit testing, Injection department, Products moulding, NJoisy testing, etc.
(2)What is your quality control process?
100% inspection before delivery. Our company has strict quality control process.
(3)How about the traceability of your products?
Each batch of products can be tracked back to the supplier, batching personnel and filling team byproduction date and batch number, to ensure that any production process is traceable.
(4)How long is the guarantee?
One year guarantee for all our models.
6.Shipment
(1)Do you ensure safe and reliable delivery of products?
Yes, we always use high-quality packaging for shipping. Drop testing and transit testing will be holdbefore shipment.
(2)What is the shipping way?
Regarding the small quantity order, we can send them by FedEx, DHL, SF express, UPS. Thelarge quantity goods are shipped by ocean shipping according to customer's demands.(3)How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally thequickest but also most excpensive way. BY sea is the best solution for big amounts. Exactlyfreight rates we can only give you if we know the details of amount, weight and way.
7.Products
(1)What is your current product line?
Aroma Diffuser ,Air humidifier etc ,we also can do sourcing work for our clients if allowed .(2)What are your pricing mechanism?
Our prices are subject to change depending on supply and other market factors. There are priceand market protection for exclusive sale agent.
(3)Can i get free samples for test from your company?
Samples are available, but sample fee and shipping cost will be collected, when you place anorder, sample fee will return to you.
(4)Could we print our logo in the product?
We provide OEM service which includes logo printing, gift box and carton design.
8.Payment method
(1)What are the acceptable payment methods for your company?
30% T/T deposit, 70% T/T balance payment before shipment. More payment methods depend onyour order quantity.
(2)Do you offer Alibaba Trade Assurance services?
YES. Deal via Trade Assurance is safer for both of us.
9.Service
(1)What online communication tools does you have?
Our company's online communication tools include Tel, Email, Whatsapp, Linkedin, Facebook,Wechat ,ZOOM meeting.
(2)What is your complaint hotline and email address?If you have any dissatisfaction, please send your question to leonli@ifunvape.com.We will contact you within 24 hours, thank you very much for your tolerance and trust.
Whatsapp/wechat: +86 13480829563