1.How to get in touch with us?
You can chat with us by Trademanager,Skype,WhatsApp or simply giving us an email, a phone call. All our contacts information can be found from our website.
2.Are you a manufacturer or trade company?
We are a professional manufacturer.
3.Can I get a sample?
Yes, free sample can be provided, but shipping cost is covered by your side.
4.What's your MOQ?
It is based on the different product. Some are 1g while some are 1 kg. Please be free to consult our salesman.
5.When can I get the quotation?
We usually quote within 1 hours after we get your inquiry. If it’s a urgent order you can call us or mention it in your email subject, and we can take it as priority.
6.Is there any discount?
Yes, some products are applied for discount, but it depends on the quantity.
7.How does your factory make sure the product quality?
First of all, we will prepare samples for approval. Secondly, after getting approved, our team will set up a processing technic ,and form a inside drawing to follow it. Thirdly, during production, we have FQC, IQC IPQC and OQC to control the quality. At the end, We will final check before shipping to avoid any problem.
8.Can you do OEM for me?
Yes,we accept OEM orders, just contact us and give us your requirement. We will offer you a reasonable price and make samples ASAP.
9.Can you provide the private label service?
Yes, private label service is available.
10.How about the packing?
Usually we provide the packing as 1kg/alu.foil bag or 25 kg / bag &carton. Of course, if you have any special requirement, we will according to you.
11.What documents you provide?
Usually, we provide Commercial Invoice, Packing List, Bill of loading, COA , MSDS and others.According to different kinds of products, we also have various certificates like:QS, ISO,KOSHER, HALAL and so on. If your markets have any special demand, let me know.
12.How to place order online?
Proforma invoice will be sent after confirmation from the client along with our bank details.
13.How to make payment and what is the payment term?
Payment can be done by Alibaba trade assurance,T/T, Credit Card, Western Union, PayPal and more.
14.How do you ship the order normally?
For large qty order,we will ship the goods by sea. While small qty order, by air or express. We supply optional express for you,including DHL,FEDEX,UPS,TXT,EMS,and so on.
15.What's your loading port?
Usually Shanghai, Qingdao, Tianjin, Guangzhou
16.What's your delivery time?
Usually most of products in stock can be shipped within 3-5 working days after getting the payment.If there was a big order,the delivery time needs to be negotiated.
17.How do you handle complaint?
First of all, we will take a quick action by looking into the complaint, if it’s about the quality, we will send you the free replacement to refund your lose. We can guarantee that solving the problem is our main goal.
