Q1.Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 5-7 days, mass production time needs 1-3 weeks for certain order quantity
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ. Regular models are 50-100 pcs, 1pcs for sample checking is available.
Q4. How to proceed an order ?
A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the parameters and places payments by Paypal or credit card or TT for formal order. Fourthly We arrangethe production.
Q5: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q6: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT.
About 5-10 Working days(By express); 35-50 Working days (By Train) ; 25-45 Working days(By sea)
Q7: Is OEM service available?
A: Yes, we do OEM. We can provide customize service as your requirements.
Q8:How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call
according to real situation.