Q1. What about your packages?
A1. Inner paper packing, exterior with wooden frame crate box.We have been exporting lots of products overseas, no any clients made any complains on our packages.
Q2. What is the delivery time?
A2. Normally 25-30days after receive the deposit and confirmed all the details.
Q3.What is your payment term?
A3. Payment ≤1000USD , 100% in advance. Payment≥1000USD, 30% T/T inadvance, 70% balance before shipping.
Q4.Do you provide samples? is it free or extra?
A4. Yes, we are very glad to make the samples for your test, but do not pay the freight fees.
Q5.Are you trade company or manufacturer?
A5. We are manufacturer in sliding door rollers more than 10 years.
Q6. Can you stamp the customers' own logo and their packages?
A6. Yes, of course acceptable.
Q7: How about shipment?
A7: For small order, we can ship it by DHL, FedEx, UPS, TNT, etc. For mass production order, we can ship it by sea.
Q8: What is the warranty for the sliding rollers?
A8: The sliding rollers have more than three years warranty. If it is our quality problem, we will replace the new one for the
broken.