Q:
Do you have OEM and ODM service?
A: Yes, we have professional R&D team and are dedicated in developing good design and quality products.
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Q: What is your after-sale service?
A: A
ll the after-sale problems will be solved on mutual friendly communication. If there's any quality problem to the products, we shall compensate a set of new one to client as replacement.
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Q:
How the quality is guaranteed?
A: W
e have 100% check for key procedures: Life cycle test, load test, impact test. For those customers who do not arrange inspection, we can also send them our internal inspection reports.
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Q:
Can you do the customized logo on product?
A:
Sure, we can do laser or silk-screen printing logo based on client's requirements. For the toilet seat, toilet stool and cabinet water tank, usually do the laser etched logo. For bidet attachment and handheld bidet, usually do silk-screen printing logo.
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Q:
What's the sample lead time?
For regular product samples, the sample lead time is 3-5 days. For OEM product samples: Design-2~3 days; Prototype-4~5 days.
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Q: Are you a manufacturer or trading company?
A: We are a manufacturer based in Xiamen, specialized in Bidets & Bidet Toilet Seats & Portable Bidet & Sprayer & Bathroom Accessories.
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Q: How can I get to your factory?
A: Our factory is near Xiamen Airport; we are pleasure to pick you up in the airport.
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Q: What is your minimum order quantity?
A: MOQ is 200 pcs.
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Q:Which level of quality are your products?
A: Each product has been through 100% inspection before shipping, and we have passed ISO9001 certification by SGS.
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Q: What is the delivery time of your Bidets and Bidet toilet seat?
A: The delivery time is 3~5 days for samples, 30~45 days for the first order, 25~30 days for repeat order.
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Q: As the shipping period will take long time, how can you make sure the bidets won’t be broken?
A: Each bidet is packed with bag and inner box, then to master carton. The carton is standard export box, that is solid.
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Q: May I know which payment will be accepted by your company?
A: 30% T/T as deposit before production, and 70% balance before shipping.
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Q: About the after-sale service, how can you solve the problems occurred of your overseas customer in time?
A: The warranty is normally 12 months. For defective bidets, we will return them to your next order charge of free.