Q1:Are you factory or trade company ?
A1: We are factory , and we have foreign trade department , welcome to visit us.
Q2:Can you do oem for me?
A2: We accept all OEM orders just contact us and give me your design. we will offer you a reasonable price and make samples foryou ASAP.
Q3:Whats your payment terms?
A3:By T/T, LC AT SIGHT, 30% deposit in advance, balance 70% before shipment.
Q4:when can I get the quotation?
A4:We usually quote you within 24 hours after we get your inquiry. If you are very urgent to get the quotation. Please call us or tell us in your mail, so that we could regard your inquiry priority.
Q5:Can I have a sample order?
A5:Yes , after price confirmation , we welcome sample order to test and check quality. Mixed samples are acceptable.
Q6:What about the lead time ?
A6:Sample needs 5-7days , mass production time needs 15-30 days for order quantitymore than MOQ.
Q7:How do you ship the products and how long does it take to arrive ?
A7:We usually ship by DHL , UPS , Fedex , and TNT . It usually takes 3-5 days to arrive . You canalso choose sea or air transportation . The specific arrival time is subject to the actual situation.
Q8:How to deal with the faulty ?
A8:Firstly , Our products are produced in strict quality control system and the defective rate will beless than 0.2% .Secondly during the guarantee period , we will send new lights with new order forsmall quantity For defective products , You can choose toreturn it or we will send you the new products.