1.
Can I print my own brand/ logo on the products?
Sure, dear, we usually custom products for customers.
If you want to print the logo,
Please
contact us.
The cost of printing logo is extra
2.
What payment methods are you supported?
Alibaba Assurance, T/T, Paypal, WestUnion, VISA, etc.
Also you may tell us your require.
3.
What mode of transportation is supported?
DHL, UPS, Fedex, TNT, EMS, SEA, AIR, etc.
Shipping method also according to your require.
4.
How to calculate the freight?
Shipping cost depending on total weight. Our sales manager will help you work out, no worries.
5.
What about your delivery time?
Ready to ship Products (about 12h-72h)
Customized products (about 3-10 business days)
6.
What about your arrival time?
If ship by Express, about 4-7 days;
If by EMS, about 10-25 days;
If by SEA, about 30-40 days.
7.
Are you Factory or Trading company?
We are trading company dear, our supply is stable for a long time, can help you integrating resources.
8.
What if the quality is not meet my expectation?
We have USA more than 200,000 assurance amount on Alibaba, so you can place order without worries.
9.
What should I do if you do not ship products on time or there's problem after I received products?
We have USA more than 200,000 assurance amount on Alibaba, so you can place order without worries.
10.
Can I ship by my own shipping agent?
Definitely,dear,we accept.
11.
Can I get products you don't have in your store?
Of course, we'd love to help you.
Feel free to ask for any require and contact our sales manager for any time.
12.
Can I get free samples?
O
f course! we provide free samples and you'll only need to pay for the sipping:)
13.
Is it free shipping?
If you have shipping agent in China, then the shipping fee's free.