Q1.Are you a factory or a trading company?
A: We are direct factory, our production line includes all brass, stainless steel ,copper and aluminum products or according to your requirements.
Q2.How long do I need to get the product sample for inspection?
A: For samples in stock, we can send them to you immediately. If it need make newsamples according to your specifications, it will take about 15 working days.
Q3. What is the time of delivery?
A: If the items is in stock, we can deliver within 7 days after receiving your payment.For customized orders, within 20tons, production time is 40-45 days after confirmation of each detail.
Q4.How to control the guarantee of product quality?
A: We have an independent laboratory, whose operating standard is EN13828.We carry out comprehensive quality inspection from raw materials to every link.Meanwhile, our company has PICC insurance and we have a 3-year qualityguarantee. At the same time our company has a lot of certification,such as 1S09001,TS, CUPC, NSF, AB1953, CE and ACS, etc.
Q5. Is there any MOQ for product orders?
A: The MOQ for each product is negotiated separately and sample inspection canbe conducted.
Q6. How to deal with the unqualified products?
A: Our products are produced under A strict quality control system. For batch unqualified products, please contact us. Our company will conduct technical researchand test according to the problems, and give you A timely solution according to thecorresponding situation.