Q1:Are you a factory or trading company?
A: We have a professional export team which have more than many years export experience which goods are focus on the home health care products. And also have Cooperative factory which more than 18 years produce
experience for Rehabilitation medical equipments.
Q2. We are more care about the quality, how we can trust you can control the quality well?
A: First, from raw material quality we buy the big company which can offer us the certificate, then every time raw material come back we will test them. Second, from each week in Monday we will offer the produce detail report from our factory. It means you have a one eye in our factory. Third, We are welcome you visit to test the quality. Or ask SGS or TUV to inspect the goods. Fourth,we have our own IS0, CE and TUV certificate and so on. We can be trustable.
Q3. Can I have a sample order ?
A: Yes,we welcome sample order to test and check quality.
Q4. What about the lead time?
A: week for sample, mass production time needs 1-4 weeks depends on order quantity.
Q5. Do you have any MOQ limit?
A: Low MOQ, 1pc for sample checking is available.
Q6. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7days to arrive. Airline and sea shipping also optional.
Q7. How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, for defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q8. Do you accept OEM or ODM order?
A:Yes we can do your logo in our produts. and we believe that through our cooperation you will expand your brand.