Q1. Can I provide a sample order for LED lights?
A: Actually, it depends on the product. For low value products, we will provide free samples and charge for shipping. But for some high-value SPLs, it requires sample costs and shipping costs. Please be informed that all SPLL costs and shipping fees can be refunded to you after placing the order. Welcome to send us an email for us to check.
Q2. What is the preparation time?
A: It will be delivered within 7-15 days. The samples will be sent to you by express delivery. If you don't have an account, you can use your own courier account or prepay us.
Q3. Do you have a minimum order quantity limit for LED lights?
A: Minimum order quantity, 1pc for sample inspection
Q4. How will you ship and how long will it take to arrive?
A: We usually ship using DHL, UPS, FedEx, or TNT. It usually takes 7-15 days to arrive. Airlines and sea freight are also optional.
Q5. How to place an order for LED lights?
A: First, let us know your requirements or application.
Secondly, we will provide a quotation based on your requirements or our suggestions.
Thirdly, the customer confirms the sample and places an order for the official order.
Fourthly, we arrange production.
Q6. Can I print my logo on LED light products?
A: Yes. Please inform us formally before production and confirm the design based on our samples first.
Q7: Do you provide guarantees for the product?
A: Yes, we offer a 2-3 year warranty for our products.
Q8: How to handle faults?
A: Firstly, our products are produced under a strict quality control system, and the defect rate will be reduced
0.2%
Secondly, during the warranty period, we will send new lights with a smaller quantity of new orders. by
We will repair the defective batch of products and resend them to you, or we can discuss a solution
Including re calling based on the actual situation.