Q1.
Could you provide samples and what is the time line?
A:
$0 for our existing samples,and 1day deliver out,you only need to pay for shipping cost.
We can provide customized samples,7-10 days normally lead time.
Q2. What about the lead time ?
A:Sample needs 7-10 days, mass production time needs 4-6 weeks for order quantity more than .
Q3. Do you have any MOQ limit for candle order ?
A: Low MOQ, 1pc for sample checking is available.
Q4. Is it OK to print my logo on package ?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q5. What is your terms of payment ?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q6.How about the package for this jar?Are they safety enough for shipping ?
-In the case of non-customization,we will wrap single jar in dust-proof bag or bubble bag,the outside packing is 5-layer master carton with egg tray,finally all cartons will be loaded on pallet and get them reinforced by blister film and packing bandage,below please
see the reference picture of this kind of package.
-This kind of package are applied to most of our clients and our main markets,such as USA,UK,Australia,Europe and etc.
-Normally breakage rate is below 1%.
Q7.
What if we receive the goods with quality and breakage?
We support 24-hour online customer service,you can advise your feedback for the mass products when they arrive,we will be responsible for quality and breakage problem within 60 days after you receive.
