Frequency Asked Questions by Worldwide clients of Deman Machinery |
Q1.Are you factory or trading company?
|
Q2. How to place an order?
|
Q3. How will the machine be delivered to my country? Can it be delivered door to door?
A: Yes, we can deliver the machine by ocean shipping, air shipping and express. We have long-term cooperative transportation companies. |
Q4. Is the machine packaging good? Is it easy to damage?
|
Q5. What should I do if I received machine but it doesn't work or breaks down during use?
|
Pre-sale:
1. We are willing to use our professional ability and enthusiasm to
help customers purchase
and
provide
customers with a
complete set of solutions
.
2.
10 minutes
to
provide
machine
information
,
20 minutes
to provide accurate
quotations
.
3. We have long-term cooperation with
high-quality shipping agents
, which can give customers the
best shipping options
.
After-sale:
1. Warranty: One year.
During the warranty period,
spare parts can be provided
to replace damaged parts
free of charge
.
2.
Lifetime service
:
If the machine has any problems during use, we can
provide solutions for life
, unless our company goes out of business.
3. After-sales problem solving ability:
5 minutes to respond to customers, 20 minutes to provide after-sales solutions .
If you had any problem, just feel free to contact with us.
Any time, we will reply you as soon as possible!