What is Sunborn offering?
We offer customized orders, bulk purchase, variety of choices, quality assurance, fast delivery, logistics support, after-sales service, and B2B platform support.
What is the sample policy?
The sample fee is $100 each, but it can be refunded after an order is placed.
What is the payment term?
We have three payment terms: 100% T/T in advance, 30% T/T in advance and 70% T/T before shipment (or against Bill of Lading), and platform. Other terms are also available, please consult our sales team.
How do I place an order and what is the minimum order quantity?
You can place an order through our official website or contact our sales team. We do have a minimum order quantity requirement. Please contact our sales team for details.
How long does it take for my order to ship?
Under normal circumstances, the order delivery time is 3-7 business days. The specific time may vary depending on the delivery region and shipping method.
How to choose the right shoe size?
We recommend that you choose your shoe size according to the size of the shoe you are wearing. If you are not sure, you can refer to our size comparison chart or ask our sales team.
Is there a quality guarantee and what is the return process?
Yes, we promise to provide high-quality products and offer a quality guarantee for each product. If you receive a product with quality problems, please contact our customer service team in time and provide supporting materials. We will handle the return for you. The cost of replacement depends on the reason for the return. You can contact our customer service team via email, phone, or live chat for return and exchange assistance.
How long is the delivery time?
For stock products, it takes about 10 days. For production orders, it takes about 40-60 days according to the order list. Other requirements are negotiable.
How is the package delivered?
We will package the products according to your comments or requirements.