Q1:Can all stones pass the diamond tester?
Yes, of course. We use VVS diamonds, which are pure and 100% through the drill pen. At the same time, we can provide relevant GRC and GRA certificates for your products, and we will conduct diamond test with you before shipment.
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Q2:
Can I custom my own engravings or LOGO?
Yes, you can customize the engravings and LOGO you want. We have our own design team and factory, which can design the version or LOGO you want, and our factory can quickly sample for you.Mainly use engraving and printing, And it depends on what kind of material you need to do it.
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Q3:Does your jewelry fade?
We use 18K real gold plating, adopt the most advanced plating method, and continuously plating more than five times, the quality is far better than its store, so our jewelry will last for a long time. If the color fades due to improper wearing and other special reasons, we can also provide maintenance services, so please don't worry. |
Q4:I am wondering if the jewelry are the exact same as the tennis chain in the product video and pictures?
Yes, the pictures and videos were taken by our photographers with real objects. If you have any questions about the size, we can show you the jewelry you need through video chat.
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Q5:How long is your production cycle? When can I ship my order?
Ordinary products can be shipped within 3 days, customized Cuban chains and tennis chains take about 7 days , and customized pendants take 10-15 days . In addition, we will communicate with you in time at all stages of product production, and we will also notify you in time and check the goods with you by video before delivery. |
Q6:How to deal with product quality problems?
After the product is produced, we will have a special QC to check whether the product is qualified. Each step will clearly show you the production process of your product If you are really unfortunate to encounter product quality problems, we have a 180 day warranty service, you can contact us at any time. |
Q7:How to ensure that I can receive my products?
We usually use DHL to deliver the goods. I will tell you the waybill after delivery, and I will remind you 1-2 times during the whole process. Please pay close attention to your mobile phone and pay attention to signing for it in person (please contact your product consultant for other logistics methods).
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* Material
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Accept Customization ( Silver / Gold)
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* Finish
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5 Times Plating for an Everlasting Shine
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* Stone Type
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Accept Customization( Moissanite / Diamond)
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* Size (mm)
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Custom
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* Qualiity&QC
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Top Quality, Lead, Nickel and Cadmium free.
All products will be checked by QC before packed and shipment
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* Logo
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1pcs Can Be Customized
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* OME&ODM
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Available
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* Delivery times
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1. DHL: 3-5 Working Days
2. AliExpress: 5-10 Working Days
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* Package Content
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One Chain/Opp Bag; Accept Custom Package Gift Box.
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