Q1: Our factory Tenvels is Top OEM/ODM supplier , support OEM/ODM customized, Which customized information?
A: Brand, size, material, box, color, quantity.
Q2: I don't know anything about product design. Can you help me with it?
A: Yes, we have a professional team that can provide you with designs. Supports OBM, OEM and ODM services.
Q3: Can I get a sample before I decide to place an order?
A: Yes, we can provide you with samples order, the shipping cost for sending the samples can be balanced with your new orders.
Q4: If I want to place a batch order directly, will you make a sample for me first?
A: Yes, we can provide you with samples for free: the shipping cost for sending the samples.
Q5: If I find some quality issues after receiving the goods, can you arrange for me to replace them immediately?
A: Yes, we provide 7x24Hours after sales service, you can get a top service from our professional team.
Q6: What is your lead time?
A: For samples, the delivery period is 3-7 working days, and for bulk orders, the delivery period is approximately 10-30 working
days.
Q7: What type of transportation do you provide?
A: For samples, the delivery period is 3-7 working days, and for bulk orders, the delivery period is approximately 10-30 working
days.
Q8: Payment method?
A: Paypal, Letter of Credit, T/T (Bank Transfer), D/P, D/A, Alipay
