FAQ
1) How many printheads does the Wall printer have?
Printhead number is optional; it can be equipped with 1 or 2 print heads
2) Can it print white color/ does it have CMYK + W?
Yes the wall printer can print white color.
3) What accesories will come with the printer?
two set of ink and nozzle cleaner.
4) What type of ink does it support?
Wated based ink or UV ink
5) Which shipping way will have less cost?
Shipping by sea will have less cost, but with ink together, the cost will be a bit higher than normal.
6) Are there other product appearances that can be choosen?
Yes, there are two options; one is in blue; the other is in yellow.
7) Is the printer equipped with Touch screen?
Nope, the printer is equipped with computer along with mouse and keyboard.
8)What is the Print head brand?
Epson DX10
9)What Language does the software support?
it supports English and Chinese only
10)How do we clean the printed wall?
The printed pictures cannot be washed away; it needs to paint the wall again to cover it.
11)Do you offer free printing samples?
Yes, we can print some samples according to customer's requirements.
12)What's your delivery time?
We will arrange the delivery within 3~7 working days after receiving the deposit.
13)What payment method are supported?
Payment method is T/T or LC, PayPal, Western Union, Credit Card, etc.
14)If I have some technical problem, how can you help us to solve it?
Detailed description, photos or video will help our technician analyze the problem and give solution accordingly.
15)Once there is something need to replace, what can I do?
We supply all the spare parts for the printer. If any part is broken, we will fix it or send you new parts after users send back
the broken ones. We suggest that users order spare parts package for long time maintenance and fast replacement.
16)Can we send our technician to your factory for training?
Yes, you are warmly welcome to visit us for free training.
Our Company
Dongguan Zhongcai runse Technology Co., Ltd. is a high-tech enterprise, which integrates independent research and development, production,sales and service.
It specializes in providing industrial coding technology and traceable system solutions. The company was founded in 2010 with a 30-person team and a 500square meter production workshop. After more than 10 years of unremitting efforts, by early 2020, it has developed into an excellent team of 300 people and a 2500square meter production workshop.
The company's products mainly include laser marking machines, CIJ printers,UV wall printer, UV ground garage printer, UV flat printer, etc,, TIJ printers, and conveyor belts. The products are exported to Spain, the United States,Brazil, Argentina, Chile, Saudi Arabia, the UAE, Egypt, Ecuador and other 126 countries, serving more than 200,000 customers.
The company's philosophy is focus on coding, treats quality as the base and service-oriented principles. Dongguan Zhongcai runse Technology Co., Ltd vision is to become the most professional, caring and trustworthy enterprise in the printing industry.