1.
Q: Are you manufacturer or trading company?
A:
We are both manufacturer and trading company. Alpha Machinery is an individual brand for international market.
2.
Q: What is the Warranty ?
A:
ONE year for main machine and spare parts will be offered for half year as free of charge.
3
.
Q:How will we install the machine?
A:
Full manual book including paper file, video file and picture file will be offered for installation and commissioning, as well as wechat or whatsapp or zoom meeting.
4.
Q: Can you make the equipment at our voltage and phase?
A
: Yes, our general voltage is 380V/50Hz/3 phase and can revise it per the client requests.
5.
Q: How do you control the quality?
A:
We have incoming material inspection, machine drawing, advance producing machine and final production inspection.
6.
Q: What can we do when we meet the problems of your machine?
A:
Firstly, please let us know the details of the problems and send us the picture. We’ll take them to discuss with our engineer to decide
1) send our engineers to your area to fix it;
2) send your the written manual and video for your own fix;
3) ask our agent to your plant to fix it;
4) send replacement for your own fix.